Owen Greenberg
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Recent activity by Owen Greenberg-
Ticket Tags in Chat Engagements Dataset
Hi team, Can we get Ticket Tags added to the Chat Engagements dataset, the same way they're in the Calls and Tickets datasets? Here's a use case: we report on mandatory field values of the ticket f...
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Add TITLECASE function
Hi team. I see you have "UPPERCASE()" and "LOWERCASE()" functions available for custom attributes and metrics in Explore, but not "TITLECASE()". I'd like to turn `text THAT IS like this` into `Text...
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Sort table rows by metric while preserving row hierarchy
AnsweredHi all, In a "Table" visualization, I'd like to be able to sort multiple attributes by a metric in a way that preserves their groupings. I've been trying every possible sort I can think of, but I c...
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Number of agents online at any given time bucket
AnsweredHi all, I'm looking for a way to report on the number of agents that were online during a given time bucket (e.g. within a given hour of the day). I can't find a way to report on this. Does anyone ...
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Update RegExp Implementation
Hi all, Most RegExp implementations nowadays allow "\K" to reset the match and continue from a certain point - essentially a way to allow lookbehinds that aren't fixed length. However, using this s...
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Choose Filters that a Bookmark Affects
AnsweredHi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the viewer selects after using a bookmark, but I can't figure out how to do this. T...
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Result Path Calculation: Running Total % (Cumulative Percentage)
Hi team, Currently, result path calculation allows "% of Total" and "Running Total", but does not allow "Running Total %". This functionality - expressing the running total as % of total items - is...
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Running Total as % for Pareto Chart
AnsweredHi all, I'm wondering if there's any way to represent data as a running total in terms of percentage of all items, like in the line section of a pareto chart. The closest I've gotten is using resul...