Jordan Kerr
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Total activity18
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes5
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Subscriptions7
Activity overview
Latest activity by Jordan Kerr-
Jordan Kerr created a post,
Make ticket title always visible
My agents constantly ask me about configuring Acrolinx so the ticket title is always visible, no matter how far down they've scrolled into the ticket. This is not currently possible. The ticket tit...
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Jordan Kerr created a post,
Support should include a bell icon that provides a quick overview of unread @mentions
Currently it feels like the @mention feature could do with some additional development. While I like the idea behind the feature, it's a little limiting to only receive real-time notifications in S...
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Jordan Kerr created a post,
Light Agents should be able to use @mention when followers are configured
I'm trying to use the software within the designed limitations of the feature set. I completely understand that Light Agents can't add users on CC since they aren't able to make public comments. Bu...
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Jordan Kerr created a post,
Time Tracking App Configuration
We use your Time Tracking App and it's great. Recently I set the app to provide a "simplified time submission", but the app starts counting at zero - which doesn't make much sense. As anything unde...
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Jordan Kerr commented,
I would guess what @Lachlan Robbins said above is most likely the case - Zendesk wouldn't want to do this as it would compromise their licensing model. At the moment we all know a 'Light Agent' can...
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Jordan Kerr commented,
Would also like to see this and be able to CC external users.