Matthew Natali
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Last activity
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Activity overview
Latest activity by Matthew Natali-
Matthew Natali commented,
Does Agent Wait Time + Requester Wait Time = Full Resolution time?
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Matthew Natali commented,
Thanks, Julio - Can you confirm which is correct (i.e., the prompt or the article)?
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Matthew Natali commented,
Hello - One of our Sr. Managers shared this prompt with me after attempting to remove an org from a user profile (user has two orgs): Isn't this a direct contradiction to the following informatio...
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Matthew Natali commented,
Trying this recipe and having trouble getting any results. Here is the formula I am using: IF ([Changes - Field name]="{Escalated}")AND(([Changes - Previous value]="0") OR([Changes - Previous value...
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Matthew Natali commented,
Now I am running into a similar issue with the KC Dataset. The filter I dropped in the tab is not sharing across tabs and I am thinking it is a dataset linking issue. Here are the datasets I am ...
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Matthew Natali commented,
I figured out what the issue was with the filters and was able to fix it. We were mapping to Tickets Created and not Tickets Solved. Mapping to Tickets Solved fixed the issues. Thanks!
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Matthew Natali created a post,
Dashboard Filter Not Working Correctly
Building out a dashboard and I added Year and Month ticket created filters and linked the filters across the necessary data sets. However, the month filter is not filtering to the months I am selec...
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Matthew Natali created a post,
Using Multiple Sets Referencing Assignee Tags in Reports
Hello - I built two sets and tried using both of them in the same report. One was returning results, but I was getting an error when trying to add the second. I opened a ticket and learned when th...
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Matthew Natali created a post,
'An easier way to see upcoming SLA breaches' - Customizing SLA Badges
RE: https://support.zendesk.com/hc/en-us/articles/4518717526298 Feedback from our team: People are having a hard time reading the badges for SLA. Even those who are not color blind are disappointed...
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Matthew Natali commented,
Thanks, Rob. Although, the screenshot is showing tabs for a query within a dashboard tab, i.e. not the actual dashboard tabs. Does that make sense? Here is a screenshot zoomed out. It looks like t...