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Taylor Wilson
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Taylor Wilson
Taylor Wilson created a post,
Does anyone have any recommendations on how to verify customers over the phone for when they request sensitive information or settings changes? Are there Zendesk add-ons/apps for sending verification codes via sms/e-mail?
Posted Mar 16, 2021 · Taylor Wilson
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Taylor Wilson commented,
+1 for conditions for multi-select fields
According to the Product Manager, this was supposed to be included with the rollout of conditions? What happened? And is it being worked on currently?
View comment · Posted Feb 25, 2021 · Taylor Wilson
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Taylor Wilson commented,
It seems this only pushes tickets when the submitter is a contact in Hubspot. Would be great if this integration would recognize the "Requester" and push to that contact's timeline.
View comment · Posted Feb 11, 2021 · Taylor Wilson
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Taylor Wilson commented,
+1 - !00% agree with this suggestion and we could really use this functionality!
View comment · Posted Dec 03, 2020 · Taylor Wilson
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Taylor Wilson commented,
+1 on the holiday scheduling by hours/half-day
View comment · Posted Nov 25, 2020 · Taylor Wilson
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Taylor Wilson created a post,
Very similar to metric "Chat started - Timestamp", need the same for "Chat ended - Timestamp"
Posted Sep 01, 2020 · Taylor Wilson
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Taylor Wilson commented,
+1 for the ability to add yellow as a sla time color and the ability to configure when the color change happens.
View comment · Posted Aug 21, 2020 · Taylor Wilson
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