Taylor Wilson
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Total activity24
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Last activity
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Activity overview
Latest activity by Taylor Wilson-
Taylor Wilson created a post,
Verifying customers over the phone
AnsweredDoes anyone have any recommendations on how to verify customers over the phone for when they request sensitive information or settings changes? Are there Zendesk add-ons/apps for sending verificati...
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Taylor Wilson commented,
+1 for conditions for multi-select fields According to the Product Manager, this was supposed to be included with the rollout of conditions? What happened? And is it being worked on currently?
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Taylor Wilson commented,
It seems this only pushes tickets when the submitter is a contact in Hubspot. Would be great if this integration would recognize the "Requester" and push to that contact's timeline.
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Taylor Wilson commented,
+1 - !00% agree with this suggestion and we could really use this functionality!
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Taylor Wilson commented,
+1 on the holiday scheduling by hours/half-day
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Taylor Wilson created a post,
Zendes Chat Metric "Chat ended - Timestamp" for Explore
Very similar to metric "Chat started - Timestamp", need the same for "Chat ended - Timestamp"
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Taylor Wilson commented,
+1 for the ability to add yellow as a sla time color and the ability to configure when the color change happens.