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Patrick Bernardi

Joined Apr 15, 2021

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Last activity Dec 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Patrick Bernardi

Patrick Bernardi commented,

CommentHow to customize the theme of the help center

I have been trying to program in the script.js file to request the value of the priority field but it does not work with anything i try.

been trying

var strPriority = $('#request_subject').val();

or

var strPriority = $('#request_ticket_field_1260806778829').val();

any ideas?

 

 

View comment · Posted Apr 30, 2021 · Patrick Bernardi

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Patrick Bernardi commented,

Community comment Q&A - Help center and community

thank you very much, that worked.

View comment · Posted Mar 17, 2021 · Patrick Bernardi

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Patrick Bernardi created a post,

Post Q&A - Help center and community

Good afternoon,

I created a drop down menu in ticket fields. I named one of the options Q Drive. When i collect the selected value the user picks, it returns to me q_drive so i believe Zendesk changes the value on the backend. How can get the selected value rather than hidden value from a dropdown.

$("#request_custom_fields_1260808799070").val(); returns q_drive

and $("#request_custom_fields_1260808799070").text(); does not work

 

Posted Mar 16, 2021 · Patrick Bernardi

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