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Patrick Bernardi
Joined Apr 15, 2021
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Last activity Dec 27, 2023
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Latest activity by Patrick Bernardi
Patrick Bernardi commented,
I have been trying to program in the script.js file to request the value of the priority field but it does not work with anything i try.
been trying
var strPriority = $('#request_subject').val();
or
var strPriority = $('#request_ticket_field_1260806778829').val();
any ideas?
View comment · Posted Apr 30, 2021 · Patrick Bernardi
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Patrick Bernardi commented,
thank you very much, that worked.
View comment · Posted Mar 17, 2021 · Patrick Bernardi
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Patrick Bernardi created a post,
Good afternoon,
I created a drop down menu in ticket fields. I named one of the options Q Drive. When i collect the selected value the user picks, it returns to me q_drive so i believe Zendesk changes the value on the backend. How can get the selected value rather than hidden value from a dropdown.
$("#request_custom_fields_1260808799070").val(); returns q_drive
and $("#request_custom_fields_1260808799070").text(); does not work
Posted Mar 16, 2021 · Patrick Bernardi
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