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Kate Clasby

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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Latest activity by Kate Clasby

Kate Clasby commented,

Community comment Feedback - Voice (Talk)

+1.  This is a very crucial feature and I'm actually quite surprised the capability doesn't already exist.  Any large company is put at a huge inconvenience to have to manually manage both IVR and voicemails during holidays. 

Any update on whether this is on the product roadmap and if so when it might be launched?

View comment · Posted May 26, 2021 · Kate Clasby

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Kate Clasby created a post,

Post Feedback - Voice (Talk)

We'd love there to be some kind of indicator on abandoned call tickets to show it was abandoned (or hung up) after a call-back was requested.  As of right now, they look the same.  OR, have an option to disable abandoned call tickets after a call-back was requested. 

Posted Mar 13, 2021 · Kate Clasby

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