Kate Clasby
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Activity overview
Latest activity by Kate Clasby-
Kate Clasby commented,
+1. This is a very crucial feature and I'm actually quite surprised the capability doesn't already exist. Any large company is put at a huge inconvenience to have to manually manage both IVR and ...
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Kate Clasby created a post,
Differentiating Abandoned Call Tickets for Hang-ups after Call-back Requested
We'd love there to be some kind of indicator on abandoned call tickets to show it was abandoned (or hung up) after a call-back was requested. As of right now, they look the same. OR, have an opti...