Kelsey Davis

1. Community
2. User Tips & Tricks
3. Tip: Get Notified in Slack when @Mentioned on a Ticket

This is really cool, and we would have a similar need/use-case. But we don't use Slack. Does something like this work for MS Teams?

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• Kelsey Davis
• Created April 30, 2021 01:22
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. How do I provide feedback for the Content Blocks EAP?

Hi, I am not able to create content blocks suddenly. I was able to before and am not now. Once I enable an article to have content blocks it switches over, I can add existing blocks, but the plus s...

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• Kelsey Davis
• Created March 19, 2021 01:57
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. What is the Content Blocks EAP and how do I use it?

Hello - is there an update on when we'll be able to add images and tables to the content blocks? I'm stuck at a point where I can't fully roll this out across my Help Centre and am using both conte...

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• Kelsey Davis
• Created October 13, 2020 19:03
• 1 vote

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. What is the Content Blocks EAP and how do I use it?

Thanks @...

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• Kelsey Davis
• Created August 06, 2020 12:03
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. What is the Content Blocks EAP and how do I use it?

So far enjoying this feature! What's the ETA for including tables? Unless I have missed how that works? Thanks

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• Kelsey Davis
• Created August 06, 2020 11:06
• 1 vote

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. What is the Content Blocks EAP and how do I use it?

Would definitely be using the Content Blocks as currently planned too. We have products that need to have information spanning multiple HCs and we have products that share the same disclaimers so w...

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• Kelsey Davis
• Created June 17, 2020 12:42
• 0 votes

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. What is the Content Blocks EAP and how do I use it?

Just wanted to add to Dan's comment, that I too agree on this part: "In addition, having sections of the article available for internal notes would be useful for an agent to get additional context ...

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• Kelsey Davis
• Created June 16, 2020 15:58
• 1 vote

1. Community
2. Zendesk Guide EAP - Content Blocks [Complete]
3. What is the Content Blocks EAP and how do I use it?

Hello - will it be possible to change visibility permissions on content blocks? My use case for an example is - I have an article that would be visible to Everyone, but I want to add a section (con...

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• Kelsey Davis
• Created June 12, 2020 13:07
• 7 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Why does Facebook integration pull in comments from posts for only one week?

I agree! Even extending it to several weeks would be helpful, but certainly longer than 1 week. We've just found unanswered posts which we weren't aware of and this doesn't look good on a public ch...

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• Kelsey Davis
• Created February 10, 2020 08:20
• 0 votes