Kelsey Davis
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Total activity155
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Last activity
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Activity overview
Latest activity by Kelsey Davis-
Kelsey Davis commented,
Thanks Dane we have multibrand and I can't see how we can set the defaults per brand. I can do one brand of the options as you show above, but not setting different defaults for each of our brands
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Kelsey Davis commented,
Can I do this differently per brand? I like the default filters for some brands and not others. We have multibrand on our account.
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Kelsey Davis commented,
Thanks Viktor Osetrov - I mainly am asking if and how to do this so I can have a task on a problem or incident ticket - I guess I need both the default type field and the custom one. But can the cu...
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Kelsey Davis commented,
Hi - we very much need the option to set tasks for Incidents and Problems, please separate these out so both can be used.
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Kelsey Davis commented,
I need incidents and problems to also be able to have tasks, is this possible to use custom fields and still get all the usual standard functionality of the native ticket field?
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Kelsey Davis commented,
Hi is this a Sell feature? I cannot find this no my instance. Thanks
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Kelsey Davis commented,
Thanks Tetiana Gron - do you plan to record which agent makes the request initially - if they are not the assignee on the ticket the request comes from and if they are changed from being the reques...
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Kelsey Davis commented,
Will you be adding to the default Explore dashboard the volume and performance of article request tickets?
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Kelsey Davis commented,
Agree with Karl Gabbey we would like both to include and exclude segments as we will have similar use case.
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Kelsey Davis commented,
When can this be synched with their outlook calendars? It would be great if when a meeting is added to their calendar then the go to the status of in a meeting. Also if full or light agents are awa...