Kelsey Davis

Total activity

171
Last activity

March 10, 2023 13:40
Member since

April 15, 2021 15:15
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37
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81

Activity overview

Latest activity by Kelsey Davis

Kelsey Davis commented, February 23, 2023 14:22
Thank you - can you perhaps provide some advice then on how to handle the below scenario? We have an online site with a web app - our customers have a login and profile for that. I need to add SSO ...
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- Kelsey Davis
- Created February 23, 2023 14:22
- 0 votes
Kelsey Davis commented, January 20, 2023 09:26
Is there a way to see the performance of an individual article? Perhaps you want to monitor the improvement of a particular article over time to see if the changes you're making are working. I'd li...
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- Kelsey Davis
- Created January 20, 2023 09:26
- 0 votes
Kelsey Davis commented, January 18, 2023 14:06
Hi - in Team Publishing, I think mine is showing under Articles created (filtered by agent name) seems to actually be the author. But I created the article and set the author to be another agent. S...
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- Kelsey Davis
- Created January 18, 2023 14:06
- 0 votes
Kelsey Davis commented, January 09, 2023 09:03
Thanks Tim Hartzuiker (pluscloud - Premier Zendesk Partner) thanks! Apologies I was actually on Current User is not and then looking for Full Agent
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- Kelsey Davis
- Created January 09, 2023 09:03
- 0 votes
Kelsey Davis commented, January 06, 2023 12:49
I was quite excited by this one. I am particularly interested in this option: A new trigger condition that checks if the requester's role is or is not a light agent. This only applies to accounts ...
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- Kelsey Davis
- Created January 06, 2023 12:49
- 1 vote
Kelsey Davis commented, January 06, 2023 12:44
Thanks Clifford - I don't think this answers my question, I would need my customers to be able to edit/set up their own Alias. Since we are allowing it, can they still do so even though they can't ...
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- Kelsey Davis
- Created January 06, 2023 12:44
- 0 votes
Kelsey Davis commented, January 06, 2023 11:37
Hi is call duration time affected by what you choose to record (eg after transfer as well). Thanks
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- Kelsey Davis
- Created January 06, 2023 11:37
- 0 votes
Kelsey Davis commented, January 04, 2023 10:55
Thanks for this, where would I see low or high usage of the content tags? And also to add on to Mary Paez question about the limit of tags and your response Kasper Sorensen : Up to 200 tags on ...
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- Kelsey Davis
- Edited January 04, 2023 10:59
- 0 votes
Kelsey Davis commented, November 24, 2022 18:03
Thanks Dane we have multibrand and I can't see how we can set the defaults per brand. I can do one brand of the options as you show above, but not setting different defaults for each of our brands
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- Kelsey Davis
- Created November 24, 2022 18:03
- 0 votes
Kelsey Davis commented, November 07, 2022 09:37
Can I do this differently per brand? I like the default filters for some brands and not others. We have multibrand on our account.
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- Kelsey Davis
- Created November 07, 2022 09:37
- 0 votes