Kelsey Davis
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Total activity128
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Last activity
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Activity overview
Latest activity by Kelsey Davis-
Kelsey Davis commented,
Thanks David Gillespie Yes we currently would tag them using @ or add them to the CC field so they are alerted via email in outlook currently. We haven't yet moved over to CCs and followers but int...
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Kelsey Davis commented,
Hi, I am trying to work out clearly if this will work for us, I am wanting our light agents to be able to respond from teams, but full agents be full time working from Zendesk. Light agents will ty...
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Kelsey Davis commented,
Thanks Katarzyna Karpinska And iframes? Are they on the roadmap - these are very important for us
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Kelsey Davis commented,
Hi, does advanced article components include iframes, images and videos? I created a post that appears to be missing now asking about this, currently this is quite a restriction for us and we're no...
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Kelsey Davis commented,
Hi Greg Katechis I just don't want a home page at all, so the only page to exist would be the new requests page. Can the home page be hidden in the same way as the other elements?
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Kelsey Davis commented,
Hi Elizabeth Williams this is great, do you have advice on how to do this and not have a home page? Literally just the new requests page? Thanks
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Kelsey Davis commented,
Hi, if I understand you question right - in the image I would like there to be 2 options for Side Conversation - Email and Side Conversation - Ticket OR Side Conversation > is > Ticket and then all...
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Kelsey Davis created a post,
Triggers and other options to differentiate a Side Conversation Email and a Side Conversation Ticket
I would like to be able to set conditions for Side Conversations different to when it is an Email or a Ticket. Current use case - I have a trigger to put a Ticket back into Open when a Side COnvers...
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Kelsey Davis commented,
This is really cool, and we would have a similar need/use-case. But we don't use Slack. Does something like this work for MS Teams?
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Kelsey Davis commented,
I agree! Even extending it to several weeks would be helpful, but certainly longer than 1 week. We've just found unanswered posts which we weren't aware of and this doesn't look good on a public ch...