Kelsey Davis
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Recent activity by Kelsey Davis-
Is the use of this instead of Reply Targets and Update Targets? When previously looking at our SLAs it seemed to be that it was either the use of Reply or update Targets but not both. Our use case ...
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Thank you - can you perhaps provide some advice then on how to handle the below scenario? We have an online site with a web app - our customers have a login and profile for that. I need to add SSO ...
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Is there a way to see the performance of an individual article? Perhaps you want to monitor the improvement of a particular article over time to see if the changes you're making are working. I'd li...
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Hi - in Team Publishing, I think mine is showing under Articles created (filtered by agent name) seems to actually be the author. But I created the article and set the author to be another agent. S...
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Thanks Clifford - I don't think this answers my question, I would need my customers to be able to edit/set up their own Alias. Since we are allowing it, can they still do so even though they can't ...
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Hi is call duration time affected by what you choose to record (eg after transfer as well). Thanks
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Thanks for this, where would I see low or high usage of the content tags? And also to add on to Mary Paez question about the limit of tags and your response Kasper Sorensen : Up to 200 tags on ...
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Thanks @... - I mainly am asking if and how to do this so I can have a task on a problem or incident ticket - I guess I need both the default type field and the custom one. But can the custom one s...
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Hi - we very much need the option to set tasks for Incidents and Problems, please separate these out so both can be used.
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I need incidents and problems to also be able to have tasks, is this possible to use custom fields and still get all the usual standard functionality of the native ticket field?