Kristian Hill

Thanks very much!

Hi Community team,

My agents are able to delete all my articles in the manage articles section, whether they wrote the article or not. Can i take the delete permission away from them while still allowing them to publish articles?

If not, how can i back up my knowledgebase so that a disgruntled publisher doesn't delete all my articles before quitting? We have enterprise guide.

Thanks

This may do the trick!

I will test this out and report back.

Thanks 

Im looking to create a trigger that sends an email to my agents when a tickets comments are updated by the requester ONLY. I don’t want my agents to receive an email if the agent updates the ticket comments.

I cant seem to find a condition that would isolate the requester updating the ticket (Vs the agent) so my agent is getting the email on their own updates (which I want to avoid).

I saw "Agent replies" but it is not clear how i could utilize that or if it would be helpful.

Thanks