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sholto ramsay
Joined Apr 15, 2021
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Last activity Oct 16, 2021
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Latest activity by sholto ramsay
sholto ramsay created a post,
In Support, you can control the speed whereby the agent returns online. In the Zendesk Sell autodialer, the autodialer starts dialer after 10 secs which cannot controlled. It would be useful to be able to set a pause time before redialing starts again so when the agent finishes a phone call we can give them (for example) 60 seconds
Posted Mar 15, 2021 · sholto ramsay
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sholto ramsay commented,
I could not access the web widget performance FAQ or bet trial. Are they accessible?
View comment · Posted Mar 12, 2021 · sholto ramsay
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sholto ramsay commented,
Is it possible to change the speed of the dialer. For example call after X seconds after a call is finished OR alternatively to have a time allocated to finishing off from previous call as in support where an agent is allowed XX seconds before they go online after a call is finished
View comment · Posted Mar 05, 2021 · sholto ramsay
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