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Elijah

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Elijah

Elijah commented,

CommentWeb Widget (Classic) documentation

Are there any plans to support multi-select ticket fields in the web widget? Not being able to use all ticket fields in the web widget is a major drag.

View comment · Posted Apr 23, 2021 · Elijah

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Elijah created a post,

Post Feedback - Chat and Messaging (Chat)

One issue we have is monitoring our chat. The only current way to monitor chat activity and know how many end-users are waiting is to open the chat dashboard in a separate window. 

Considering Zendesk supports third party apps to integrate in the agent workspace, I see no reason why their own dashboard can't be integrated? Even if its just the monitor section and not editing. Being able to monitor chat activity in the same workspace we are actually serving chats in is a no brainer winning upgrade for the platform.

 

Please and thanks!

Posted Mar 13, 2021 · Elijah

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