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RASMUS

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Latest activity by RASMUS
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    RASMUS commented,

    @... Thank you for getting back. But we are only 4 agents. I think turning off wrap up time is my best option for now. 

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    RASMUS commented,

    How do my agents who have forwarded calls to phone make themselves available for another call? We have wrap up time engaged, but those on cellphones cannot end wrap-up time while on the go.

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    RASMUS commented,

    Thank you Chandra. You are awesome, And I am a noob.  I fount the due date when I changed ticket to task. And I found the options I needed for the custom follow up date field I made available to al...

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    RASMUS commented,

    Thank you. I will have a look. But at first attempt I did not find the built in due date. Is it part of all plans in all languages?

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    RASMUS commented,

    We are just on Team for now. I do see the same as you show me in the top. But I only see how I can choose to trigger a ticket with reference to a certain trigger date. But I need it to trigger at t...

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    RASMUS commented,

    @... Than you for replying. The custom date field is true date like this: When I look at you screenshot, I recognize this. But I miss an option to set a condition to be at or after the date chosen...

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    RASMUS created a post,

    create follow-up to a ticket

    Answered

    We often send a start-up guide to our potential clients. I would like to add a feature that allows me to send the reply, "hide" the ticket, and be reminded after 5 days to follow up. My attempt so ...

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    RASMUS commented,

    I hope someone can help me. My macro looks fine when I create it, but when I use it for Facebook Messenger reply. It looks like this: <p>Hej JaTak</p><p><br></p><p>Det er godt at høre :-)</p><p><br...