RASMUS
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Recent activity by RASMUS-
@... Thank you for getting back. But we are only 4 agents. I think turning off wrap up time is my best option for now.
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How do my agents who have forwarded calls to phone make themselves available for another call? We have wrap up time engaged, but those on cellphones cannot end wrap-up time while on the go.
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Thank you Chandra. You are awesome, And I am a noob. I fount the due date when I changed ticket to task. And I found the options I needed for the custom follow up date field I made available to al...
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Thank you. I will have a look. But at first attempt I did not find the built in due date. Is it part of all plans in all languages?
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We are just on Team for now. I do see the same as you show me in the top. But I only see how I can choose to trigger a ticket with reference to a certain trigger date. But I need it to trigger at t...
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@... Than you for replying. The custom date field is true date like this: When I look at you screenshot, I recognize this. But I miss an option to set a condition to be at or after the date chosen...
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I hope someone can help me. My macro looks fine when I create it, but when I use it for Facebook Messenger reply. It looks like this: <p>Hej JaTak</p><p><br></p><p>Det er godt at høre :-)</p><p><br...