Elizabeth Toy
-
Total activity60
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes27
-
Subscriptions21
Posts
Recent activity by Elizabeth Toy-
Reactions/reactji for internal notes
I often miss the ability to react to comments (particularly internal notes) in tickets. It seems many of my most-often used tools (e.g. Slack, Github, Clubhouse) have the ability to do so, and I wi...
-
Setting a filter default state
Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of the filter(s). This allowed me to create a single report (query) to use across ...
-
Automatically send reminders for pending tickets and close if no response
Automate sending emails to remind an end user you're waiting for them to answer, and if they never answer, close the ticket. Less manual updating for agents! Here are the three automations: And th...