Sophie Maini-Gastou
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Total activity26
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes5
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Subscriptions14
Activity overview
Latest activity by Sophie Maini-Gastou-
Sophie Maini-Gastou commented,
Hi Darenne, Thanks for this complete step by step : https://support.zendesk.com/hc/en-us/articles/4408833381402/comments/4408849086618 Anyway, how to display the last comment public made by the age...
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Sophie Maini-Gastou commented,
Cette formule ne sort aucune donnée, j'ai suivi le process expliqué à la lettre. Une idée ? IF ([Comment present]=TRUEAND [Comment public]=TRUEAND DATE_LAST_FIX([Update - Timestamp],[Comment prese...
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Sophie Maini-Gastou commented,
Hi Amie, Thank you for your answer but even with this right allowed, agents restricted to their organization don't have the right to filter on oraganizations (dropdown list is empty) That's why I w...
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Sophie Maini-Gastou created a post,
Allow agent restricted to organizations to create view on organizations
Dear Zendesk Admins, For our partners, we use a role limiting agent tickets views to the organizations they are working for. Problem : they are not allowed to manage view filterer on organisation...
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Sophie Maini-Gastou commented,
Dear @... Can you give us visibility on when this feature will be released?Thank you!
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Sophie Maini-Gastou created a post,
Salesforce integration - How to you manage email & organization changes ?
Dear "new" Salesforce integration users, I have an issue today regarding the zendesk email & organization update of my Salesforce Contact : If I update it into Salesforce, the email or the Organiz...
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Sophie Maini-Gastou created a post,
Follow button not useful when using subsections
Dear Zendesk Team The "Follow" button on the sections is not useful when using subsections because it doesn't take new articles in the subsections ! For example, in your own Help Center, if I foll...