Sophie Maini-Gastou

Total activity

27
Last activity

November 26, 2021 16:34
Member since

April 15, 2021 14:27
Following

0 users
Followed by

0 users
Votes

5
Subscriptions

14

Activity overview

Latest activity by Sophie Maini-Gastou

Sophie Maini-Gastou commented, November 26, 2021 16:34
Hi Darenne, Thanks for this complete step by step : https://support.zendesk.com/hc/en-us/articles/4408833381402/comments/4408849086618 Anyway, how to display the last comment public made by the age...
- View comment
- Sophie Maini-Gastou
- Created November 26, 2021 16:34
- 0 votes
Sophie Maini-Gastou commented, November 26, 2021 15:58
Cette formule ne sort aucune donnée, j'ai suivi le process expliqué à la lettre. Une idée ? IF ([Comment present]=TRUEAND [Comment public]=TRUEAND DATE_LAST_FIX([Update - Timestamp],[Comment prese...
- View comment
- Sophie Maini-Gastou
- Created November 26, 2021 15:58
- 0 votes
Sophie Maini-Gastou commented, June 22, 2021 07:53
Hi Amie, Thank you for your answer but even with this right allowed, agents restricted to their organization don't have the right to filter on oraganizations (dropdown list is empty) That's why I w...
- View comment
- Sophie Maini-Gastou
- Created June 22, 2021 07:53
- 0 votes
Sophie Maini-Gastou created a post, June 21, 2021 13:28
Allow agent restricted to organizations to create view on organizations
1. Community
2. Feedback - Ticketing System (Support)
Dear Zendesk Admins, For our partners, we use a role limiting agent tickets views to the organizations they are working for. Problem : they are not allowed to manage view filterer on organisation...
- Sophie Maini-Gastou
- Created June 21, 2021 13:28
- 3 followers
- 2 comments
- 0 votes
Sophie Maini-Gastou commented, May 21, 2021 08:28
Dear @... Can you give us visibility on when this feature will be released?Thank you!
- View comment
- Sophie Maini-Gastou
- Created May 21, 2021 08:28
- 0 votes
Sophie Maini-Gastou created a post, February 12, 2021 13:38
Salesforce integration - How to you manage email & organization changes ?
1. Community
2. Feedback - Platform: Apps & Integrations
Dear "new" Salesforce integration users, I have an issue today regarding the zendesk email & organization update of my Salesforce Contact : If I update it into Salesforce, the email or the Organiz...
- Sophie Maini-Gastou
- Created February 12, 2021 13:38
- 2 followers
- 0 comments
- 0 votes
Sophie Maini-Gastou created a post, February 10, 2021 16:41
Follow button not useful when using subsections
1. Community
2. Feedback - Help Center (Guide)
Dear Zendesk Team The "Follow" button on the sections is not useful when using subsections because it doesn't take new articles in the subsections ! For example, in your own Help Center, if I foll...
- Sophie Maini-Gastou
- Created February 10, 2021 16:41
- 4 followers
- 1 comment
- 5 votes
Sophie Maini-Gastou commented, January 12, 2021 16:25
Hello I only see guide id's on the interactionsHow can i see readable detail of customer navigation ?
- View comment
- Sophie Maini-Gastou
- Created January 12, 2021 16:25
- 0 votes