Anton M.
Zendesk Partner (OAPPS)
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Recent activity by Anton M.-
You can do it in Explore Enterprise. Here is How To: https://support.zendesk.com/hc/en-us/articles/360053654653Bookmarks are good for sharing reports with configured filters.
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We have tried to enable "Ask users to register" option with external authentication enabled for end-users and Zendesk auth disabled. In this case, the ticket got unsuspended as soon as the end-user...
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SunCo is a great tool, but additional cost will be too steep for many customers and they may choose to switch to 3dparty chats/bots. It’s a pity Zendesk doesn’t offer solution to have persistent c...
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New messaging chat has persistent chat history in SDK. Also for legacy chat it’s possible to build own chat UI with history, though it requires some development effort.
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The issue is resolvedNow Zendesk shows the "Account is Locked" message
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We use a new Messaging widget and I believe the Embedded Voice is not supported there. Am I right?
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Is it supported in Chat SDK v2 ?
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There is beta for Zendesk DM in Sunshine conversations. You may look into this. Or you can try our Instagramer for DMs as a working workaround https://www.zendesk.com/apps/support/instagramer/
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That's quite a big deal: Agents who view the chat in the agent workspace cannot take over the chat, end the chat, or reassign the ticket. It's a pity that chat supervisors can't intervene, e.g., ...
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Just an example of how much more screen space is used for chats in the new agent workspace..Readability is also not great. Do you have plans to optimize UX here? 1. Messages from the same user can ...