Anton M.

1. Community
2. Feedback - Platform: Apps & Integrations
3. Where i can find the metadata sent from mobile side in Zendesk dashboard ?

At the moment the best way is to use Zendesk API (+ Zendesk apps or some backend script) to pull additional information. In the  Ticket.Audit you can get SunCo Conversation ID. Then you can use Sun...

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• Anton M.
• Created September 12, 2022 16:31
• 0 votes

1. Community
2. Developer - Zendesk APIs
3. CCAPI with messaging

Pavlo Zaporozkyi have you received any feedback about CCAPI usage along with messaging? My current understanding is that you need to get SunCo to add bots to messaging.

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• Anton M.
• Created February 01, 2022 06:08
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Calendar week 52

upvoting. having 2 weeks №52 in one year is a mess (Jan from previous year + Dec for current)  . In our internal reports I've created a new custom metric as a workaround. Here is calculated attribu...

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• Anton M.
• Created January 25, 2022 19:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Integrate Facebook Groups with ZenDesk

noted

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• Anton M.
• Created January 16, 2020 07:46
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Channel Integrations apps fail when you downgrade user who created the integration while ago

The issue is resolvedNow Zendesk shows the "Account is Locked" message

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• Anton M.
• Created April 06, 2021 19:57
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Zendesk & Instagram Integration Needed

There is beta for Zendesk DM in Sunshine conversations. You may look into this. Or you can try our Instagramer for DMs as a working workaround https://www.zendesk.com/apps/support/instagramer/

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• Anton M.
• Created January 27, 2021 14:35
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. View Chat History / Past messages on IOS and Android

New messaging chat has persistent chat history in SDK. Also for legacy chat it’s possible to build own chat UI with history, though it requires some development effort.

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• Anton M.
• Created April 08, 2021 02:30
• 0 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Permitting only users with approved email addresses to submit tickets

We have tried to enable "Ask users to register" option with external authentication enabled for end-users and Zendesk auth disabled. In this case, the ticket got unsuspended as soon as the end-user...

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• Anton M.
• Created May 03, 2021 11:09
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace, combining tickets not refreshing ticket view

Is it fixed? 

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• Anton M.
• Created August 05, 2021 12:57
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. About CSAT ratings in messaging

When we can expect the feature will work in other languages as well?  We have to disable it as CSAT messages were re-opening tickets. 

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• Anton M.
• Created September 30, 2021 12:29
• 0 votes