Anton M.
Zendesk Partner (OAPPS)
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Recent activity by Anton M.-
New messaging chat has persistent chat history in SDK. Also for legacy chat it’s possible to build own chat UI with history, though it requires some development effort.
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The issue is resolvedNow Zendesk shows the "Account is Locked" message
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We use a new Messaging widget and I believe the Embedded Voice is not supported there. Am I right?
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Is it supported in Chat SDK v2 ?
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There is beta for Zendesk DM in Sunshine conversations. You may look into this. Or you can try our Instagramer for DMs as a working workaround https://www.zendesk.com/apps/support/instagramer/
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That's quite a big deal: Agents who view the chat in the agent workspace cannot take over the chat, end the chat, or reassign the ticket. It's a pity that chat supervisors can't intervene, e.g., ...
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Just an example of how much more screen space is used for chats in the new agent workspace..Readability is also not great. Do you have plans to optimize UX here? 1. Messages from the same user can ...
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Looking forward to having the flow builder that would work non-English languages.UPD - Now it's supported
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Agents must be informed when e-mails are hard bounced. Building a workaround process is a good idea for app developers though.
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noted