Anton M.
Zendesk Partner (OAPPS)
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Recent activity by Anton M.-
At the moment the best way is to use Zendesk API (+ Zendesk apps or some backend script) to pull additional information. In the Ticket.Audit you can get SunCo Conversation ID. Then you can use Sun...
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7 years have passed. There is still no way to manage bounces. How come, Zendesk?I would suggest to flag comments that were not delivered in some way.
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Can you share a tip, how to make bot to react properly to the conversation start? When we start conversation in a web widget, the bot reacts proactively so users can see icebreakers options straigh...
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Pavlo Zaporozkyi have you received any feedback about CCAPI usage along with messaging? My current understanding is that you need to get SunCo to add bots to messaging.
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upvoting. having 2 weeks №52 in one year is a mess (Jan from previous year + Dec for current) . In our internal reports I've created a new custom metric as a workaround. Here is calculated attribu...
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That’s a phone number where Zendesk staff can contact you in case of emergency with your app or integrations.
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When we can expect the feature will work in other languages as well? We have to disable it as CSAT messages were re-opening tickets.
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I love design of: https://support.invisionapp.com/hc/en-us/community/topics
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Is it fixed?
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I wonder if federated search results will be accessible by AnswerBot and in Agent Workspace?