Anton M.
Zendesk Partner (OAPPS)
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Votes on activity by Anton M.-
Just an example of how much more screen space is used for chats in the new agent workspace..Readability is also not great. Do you have plans to optimize UX here? 1. Messages from the same user can ...
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That's quite a big deal: Agents who view the chat in the agent workspace cannot take over the chat, end the chat, or reassign the ticket. It's a pity that chat supervisors can't intervene, e.g., ...
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Can you share a tip, how to make bot to react properly to the conversation start? When we start conversation in a web widget, the bot reacts proactively so users can see icebreakers options straigh...
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I wonder if federated search results will be accessible by AnswerBot and in Agent Workspace?
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Agents must be informed when e-mails are hard bounced. Building a workaround process is a good idea for app developers though.
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7 years have passed. There is still no way to manage bounces. How come, Zendesk?I would suggest to flag comments that were not delivered in some way.
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That’s a phone number where Zendesk staff can contact you in case of emergency with your app or integrations.
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SunCo is a great tool, but additional cost will be too steep for many customers and they may choose to switch to 3dparty chats/bots. It’s a pity Zendesk doesn’t offer solution to have persistent c...
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You can do it in Explore Enterprise. Here is How To: https://support.zendesk.com/hc/en-us/articles/360053654653Bookmarks are good for sharing reports with configured filters.
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I love design of: https://support.invisionapp.com/hc/en-us/community/topics