Anton M.
Zendesk Partner (OAPPS)
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Recent activity by Anton M.-
Video/audio player in agent workspace
Agents should be able to preview videos and listen audio files without leaving agent workspace. In our case customer send us many DMs with videos showing issues they have with delivery. When agents...
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[Messaging] 3d party Bot integrations
Every customer we speak have plans or already use chatbots built specific for their needs in-house or by numerous bot providers. Messaging is lacking an option to connect 3d party bots. Every oth...
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Structured content is not supported Mobile SDK, making use of 3d party bots nearly impossible
We've stumbled upon an issue when implementing Zendesk chat across Web and mobile SDK. We use 3d party bot that we integrated via Conversational API and tested it with a Web widget; it all worked g...
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Channel Integrations apps fail when you downgrade user who created the integration while ago
The common issue we see is when one of the Admins sets up account integrations (Whatsapp, Google Play, Instagram, etc) and later leaves the company and his access to Zendesk is revoked. In this cas...