Lee Grasso
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Last activity
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Activity overview
Latest activity by Lee Grasso-
Lee Grasso commented,
The way my team operates, and it seems some other teams as well, we could really benefit from a different sound for chats coming into queue (no agents available to assign to) and chats that are get...
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Lee Grasso created a post,
Discrepancy with Reporting due to time zones
AnsweredI opt into the daily, weekly and monthly chat analtyics automated emails that are set up in the settings > personal > email reports section. The time zone for those email reports default to UTC 0 a...