Lee Grasso
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Last activity
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Activity overview
Latest activity by Lee Grasso-
Lee Grasso commented,
Hello, I guess I am seeing how this could be helpful in live chat because going from internal to public can be wonky with formatting. But I am not sure I see the difference for email between this u...
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Lee Grasso commented,
Definitely a cool idea, but the actual location of the button and the functionality leaves something to be desired imo. In terms of placement I agree with what Martin Snels said above. In terms of ...
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Lee Grasso commented,
The way my team operates, and it seems some other teams as well, we could really benefit from a different sound for chats coming into queue (no agents available to assign to) and chats that are get...
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Lee Grasso created a post,
Discrepancy with Reporting due to time zones
AnsweredI opt into the daily, weekly and monthly chat analtyics automated emails that are set up in the settings > personal > email reports section. The time zone for those email reports default to UTC 0 a...