James McCoy
-
Total activity24
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions12
Activity overview
Latest activity by James McCoy-
James McCoy created a post,
Using a consistent date perspective for Satisfaction metrics
Hi all, Our org is using a combination of Zendesk Explore and extracted data via the API that we create charts from in Tableau. We are having issues lining up Satisfaction data between Explore and ...
-
James McCoy commented,
I want to align all the Satisfaction charts to use Ticket Created Date, but when I change the dates I want to use in the filter config AND the query config, none of the data actually filters. Even ...
-
James McCoy created a post,
How to view details of all public comments sent by an agent?
AnsweredOur managers would like the ability to view the text content of public comments sent by Agents in a table. Is this possible? I can only find ways to aggregate comment totals. We want to see the act...
-
James McCoy commented,
Hi, Can someone explain to me why anyone would want to duplicate a dataset? Doesn't that open the door for possibly having conflicting reports if a person splinters off the main dataset and starts ...
-
James McCoy commented,
@... I still need help answering my original question.
-
James McCoy commented,
The Satisfaction score is the actual score itself. The two metrics I mentioned have almost identical definitions and they should, by that logic, be the same value.
-
James McCoy created a post,
Why are Satisfaction Rated % and Rated Tickets % showing different values?
AnsweredHello, On the default Zendesk Support dashboard in Explore, on the Satisfaction tab, there are two metrics that by definition should be the same value: Satisfaction Rated %Rated Tickets % (in the R...
-
James McCoy commented,
@... I am referring to the latter. What I'm trying to do is apply a filter selection box to the 'Agent Updates' page of the default dashboard. I have applied Updater Role = Agent,Admin to the query...
-
James McCoy commented,
I do not have any metric level filters applied and my drillthrough is still blank. I made a Ticket Updates query to show cases that go from Pending-Closed and skip Solved. The query shows 7000 resu...
-
James McCoy commented,
Where do we find an index of Group IDs so we can match them to their names?