Jeff Foss
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Activity overview
Latest activity by Jeff Foss-
Jeff Foss commented,
Accurate to say you could use a similar metric to calculate days since the ticket was last updated? DATE_DIFF(TODAY(),[Ticket updated - Date],"nb_of_days") What I'm specifically trying to calculate...
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Jeff Foss commented,
How would I calculate if something previously existed in a state. For example: how many tickets were at one point tagged with a given tag, but may not necessarily have that tag still attached to them.
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Jeff Foss created a post,
Reporting on tags added and removed over time
AnsweredI am struggling with a tag-related report. We have a homegrown process whereby the tag "action_item_request" is added (via macro) to tickets requiring special actions. Then, after the action is per...