Ankita Desani
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Last activity
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Activity overview
Latest activity by Ankita Desani-
Ankita Desani commented,
Hello, We recently went with multi-layer support structure in ZD where Support level 1 submits ticket to support level 2. Even after updating triggers, CC notification text is always from settings/...
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Ankita Desani commented,
A feature that has an option to not copy requester and cc from the original ticket. This will ensure client address are not copied on cloned ticket automatically.
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Ankita Desani created a post,
Set up Trigger for a response to go through a certain channel regardless of it's origin
AnsweredIs it possible to set up a trigger such a way that if a certain tag or certain type of form is selected then response will go through a particular channel (Email address) regardless of which channe...
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Ankita Desani created a post,
Zendesk Upgrade from Regular to Professional
While upgrading Zendesk from Support Regular to Professional, what will be the impact of the upgrade on existing settings (Like Views, Reports, Tags, Fields, Macros, other custom Settings), do we r...