Ankita Desani
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Last activity
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Activity overview
Latest activity by Ankita Desani-
Ankita Desani commented,
Hello, We recently went with multi-layer support structure in ZD where Support level 1 submits ticket to support level 2. Even after updating triggers, CC notification text is always from settings/...
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Ankita Desani commented,
A feature that has an option to not copy requester and cc from the original ticket. This will ensure client address are not copied on cloned ticket automatically.
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Ankita Desani created a post,
Set up Trigger for a response to go through a certain channel regardless of it's origin
AnsweredIs it possible to set up a trigger such a way that if a certain tag or certain type of form is selected then response will go through a particular channel (Email address) regardless of which channe...