
Craig Obee
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Total activity24
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Last activity
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Member since
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Following0 users
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Votes10
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Activity overview
Latest activity by Craig Obee-
Craig Obee commented,
the current workaround as mentioned above is very slow to action and confusing for all of our agents. If an end user asks us to remove their email address from our system our agents are stuck as th...
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Craig Obee commented,
We need this functionality, our customers are waiting for way too long before they are being dealt with and having a terrible live chat experience. a simple trigger to "change department if still w...
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Craig Obee commented,
we'd love this too!
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Craig Obee commented,
We really need this to help us not close tickets under the wrong organisation for those users that have multiple organisations. It currently defaults to the top ORG but if we could ask for the cust...
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Craig Obee commented,
+1
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Craig Obee created a post,
Disable the Default Organisations Feature
PlannedDue to the way that we support our customers that work within multiple organisations the way that Zendesk defaults tickets to the Top/Default organisation for each user means we misfile a lot of ou...