Craig Obee

1. Community
2. Feedback - Ticketing System (Support)
3. Option to Remove Email from User Profile

the current workaround as mentioned above is very slow to action and confusing for all of our agents. If an end user asks us to remove their email address from our system our agents are stuck as th...

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• Craig Obee
• Created May 16, 2022 13:01
• 3 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Set Department after chat started

We need this functionality, our customers are waiting for way too long before they are being dealt with and having a terrible live chat experience. a simple trigger to "change department if still w...

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• Craig Obee
• Created July 28, 2021 11:41
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature request - Repeat incoming chat notifications every x seconds

we'd love this too!

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• Craig Obee
• Created March 17, 2021 17:12
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Custom prechat field

We really need this to help us not close tickets under the wrong organisation for those users that have multiple organisations. It currently defaults to the top ORG but if we could ask for the cust...

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• Craig Obee
• Created March 02, 2021 11:00
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Adjust Column Width Using Drag and Drop

+1

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• Craig Obee
• Created February 26, 2021 14:12
• 1 vote