Craig Obee
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Total activity67
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes31
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Subscriptions23
Activity overview
Latest activity by Craig Obee-
Craig Obee commented,
Hi Prakruti Hindia, Could you please confirm if the email address being passed through is on track to be completed in Q1?
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Craig Obee commented,
We're having the exact same issue as Anton above, our customers hit a dead end and have no additional messages or options. They will not all know that they can type "talk to a human" at any time. w...
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Craig Obee created a post,
How can we get Live Chat with Messaging enabled to auto launch the widget
We want to turn on the messaging feature for live chat but if we do it no longer loads the widget correctly in our locally installed/3rd party software. It requires the user to click the blue speec...
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Craig Obee created a post,
Livechat help centre article links are too long and unprofessional
AnsweredWhen using the article search and linking articles for customers the URLs the customers see are huge and ugly for the customer to see. When adding to public replies it hyperlinks the article name n...
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Craig Obee created a post,
Add the ability to search for custom organisation fields
As a company that search for organisations in Zendesk a lot it would be great to be able to search for not just the name or notes of an organisation but for values in the custom fields too. We have...
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Craig Obee commented,
You can already remove the 2nd and any subsequent emails from end users. This request is for removing any email address, mainly the only email that has been added to an end user profile. I hope tha...
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Craig Obee commented,
We're currently entering quite a lot of emails manually for our end users and on the odd occasion where we add the email to the wrong user we cannot remove the email address from this incorrect use...
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Craig Obee commented,
the current workaround as mentioned above is very slow to action and confusing for all of our agents. If an end user asks us to remove their email address from our system our agents are stuck as th...
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Craig Obee commented,
We need this functionality, our customers are waiting for way too long before they are being dealt with and having a terrible live chat experience. a simple trigger to "change department if still w...
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Craig Obee commented,
we'd love this too!