Craig Obee
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Recent activity by Craig Obee-
Hi Prakruti Hindia, Could you please confirm if the email address being passed through is on track to be completed in Q1?
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We're having the exact same issue as Anton above, our customers hit a dead end and have no additional messages or options. They will not all know that they can type "talk to a human" at any time. w...
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You can already remove the 2nd and any subsequent emails from end users. This request is for removing any email address, mainly the only email that has been added to an end user profile. I hope tha...
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We're currently entering quite a lot of emails manually for our end users and on the odd occasion where we add the email to the wrong user we cannot remove the email address from this incorrect use...
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the current workaround as mentioned above is very slow to action and confusing for all of our agents. If an end user asks us to remove their email address from our system our agents are stuck as th...
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We need this functionality, our customers are waiting for way too long before they are being dealt with and having a terrible live chat experience. a simple trigger to "change department if still w...
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we'd love this too!
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We really need this to help us not close tickets under the wrong organisation for those users that have multiple organisations. It currently defaults to the top ORG but if we could ask for the cust...
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+1