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Louis Evangelista

Joined Apr 15, 2021

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Last activity Apr 12, 2022

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ACTIVITY OVERVIEW

Latest activity by Louis Evangelista

Louis Evangelista commented,

Community comment Feedback - Ticketing system (Support)

This is True.

View comment · Posted Nov 04, 2021 · Louis Evangelista

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Louis Evangelista commented,

Community comment Feedback - Reporting and analytics (Explore)

Yes it would help in agent metrics and KPI for time tracking.

View comment · Posted Jan 18, 2021 · Louis Evangelista

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Louis Evangelista created a post,

Post Q&A - Reporting and analytics

Hi,

Using insights before there is a way to list and sort out all the metrics. In explore I do not see a way or a view where you can see when the metric was created or last updated. Is this something someone has a workaround?


Regards,

Louis

Posted Jan 18, 2021 · Louis Evangelista

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Louis Evangelista commented,

Community comment Q&A - Objects, workspaces, and rules

This worked for me! Thank you for sharing!

View comment · Posted Sep 08, 2020 · Louis Evangelista

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Louis Evangelista commented,

Community comment Q&A - Objects, workspaces, and rules

Hi Devan,

 

How can you make "Title shown to end users" appear different on other forms? i.e.

Form 1: Subject = Topic of your request

Form 2: Subject = Issue

Form 3: Subject = Short Summary

Thanks,

Louis

View comment · Posted Aug 26, 2020 · Louis Evangelista

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Louis Evangelista commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Jul 16, 2020 · Louis Evangelista

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Louis Evangelista commented,

Community comment Feedback - Ticketing system (Support)

Needed this feature too. It will really help and not let you loose track of CCs items. Not good when you loose track.

View comment · Posted Jul 02, 2020 · Louis Evangelista

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Louis Evangelista commented,

Community comment Feedback - Help Center (Guide)

Thanks Anna! Any update on this request from ZenDesk?

View comment · Posted Feb 25, 2020 · Louis Evangelista

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Louis Evangelista commented,

Community comment Feedback - Ticketing system (Support)

We need this

View comment · Posted Jun 19, 2019 · Louis Evangelista

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