Louis Evangelista

1. Community
2. Feedback - Ticketing System (Support)
3. New Follower and CC's problems - CC's getting removed by End-user unintentionally

This is True.

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• Louis Evangelista
• Created November 04, 2021 18:41
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

Yes it would help in agent metrics and KPI for time tracking.

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• Louis Evangelista
• Created January 18, 2021 18:36
• 5 votes

1. Community
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

This worked for me! Thank you for sharing!

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• Louis Evangelista
• Created September 08, 2020 15:35
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

Hi Devan,   How can you make "Title shown to end users" appear different on other forms? i.e. Form 1: Subject = Topic of your request Form 2: Subject = Issue Form 3: Subject = Short Summary Thanks,...

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• Louis Evangelista
• Created August 26, 2020 00:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Formatting Descriptions on Ticket Forms

+1

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• Louis Evangelista
• Created July 16, 2020 21:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Needed this feature too. It will really help and not let you loose track of CCs items. Not good when you loose track.

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• Louis Evangelista
• Created July 02, 2020 21:27
• 7 votes

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Thanks Anna! Any update on this request from ZenDesk?

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• Louis Evangelista
• Created February 25, 2020 16:53
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. New Ticket Desktop Notification

We need this

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• Louis Evangelista
• Created June 19, 2019 23:29
• 3 votes