David Green
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Last activity
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Activity overview
Latest activity by David Green-
David Green commented,
Why does Zendesk think that a good UX solution to the situation of their customers wanting to extract a list of current Agents (or users,) is to force us to use an API or configure an add-on functi...
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David Green commented,
Thanks for the help Stephen - using the Severity custom field as a condition to set up a separate SLA Policy for each of the Custom Severity levels was the piece I was missing. That should be enoug...
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David Green created a post,
SLA by Severity please? (not Priority)
When just about every organisation manages their SLA responses by Severity, why does the SLA feature in Zendesk only allow us to define response targets based on the field that is called 'Priority'...