Ayal Kellman
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Total activity83
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Last activity
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Member since
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Activity overview
Latest activity by Ayal Kellman-
Ayal Kellman commented,
+1 for the request to replace user name with ticket subject or at least the toggle option, allowing each admin to choose what's right for them. JJ Miclat - you wrote that you'll look into it in 20...
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Ayal Kellman commented,
+1 for this feature as well. Shocked to discover that what every normal inbox has (an indication of failed email delivery), Zendesk does not have.
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Ayal Kellman commented,
+1 for me on this issue as well. Its not convenient for customers to have to save and then upload attachments when they are used to copying/pasting inline images in almost every other platform.
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Ayal Kellman commented,
+1 for a full resolution time SLA. Is anyone familiar with any workarounds?
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Ayal Kellman commented,
+1 for me as well. Does anyone have a good workaround for displaying different footers for different languages?
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Ayal Kellman commented,
+1 for this kind of feature.
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Ayal Kellman commented,
Does anyone have any practical experience using Agent Work Time as their (only) SLA? I'd love to see a practical example how it would be implemented... Thanks
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Ayal Kellman commented,
+1 for this feature as well.
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Ayal Kellman commented,
Got it, thanks!
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Ayal Kellman commented,
@Stacy - perhaps I'm missing something... You wanted to exclude certain values from a dashboard filter - what is called "Data Filer". I understand how to create custom groups and sets but as far a...