Tier 1 Support
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Total activity78
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Last activity
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Activity overview
Latest activity by Tier 1 Support-
Tier 1 Support commented,
+1 for me on this issue as well. Its not convenient for customers to have to save and then upload attachments when they are used to copying/pasting inline images in almost every other platform.
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Tier 1 Support commented,
+1 for a full resolution time SLA. Is anyone familiar with any workarounds?
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Tier 1 Support commented,
+1 for me as well. Does anyone have a good workaround for displaying different footers for different languages?
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Tier 1 Support commented,
+1 for this!
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Tier 1 Support commented,
+1 for this kind of feature.
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Tier 1 Support commented,
Does anyone have any practical experience using Agent Work Time as their (only) SLA? I'd love to see a practical example how it would be implemented... Thanks
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Tier 1 Support commented,
+1 for this feature as well.
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Tier 1 Support commented,
Yes, would also love the ability to identify tickets with attachments. When developing our mobile app feedback form, we are interested to know how much space to give to the ability to add attachmen...
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Tier 1 Support commented,
Got it, thanks!
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Tier 1 Support commented,
@Stacy - perhaps I'm missing something... You wanted to exclude certain values from a dashboard filter - what is called "Data Filer". I understand how to create custom groups and sets but as far a...