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Mukesh Kumar

Joined Apr 15, 2021

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Last activity Sep 28, 2022

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ACTIVITY OVERVIEW

Latest activity by Mukesh Kumar

Mukesh Kumar commented,

CommentMeasuring success

Hey Team, 

I have been working on the data export and getting to know it slowly. I must say JSON export is great to view the data. 

I have a question though, like JSON, where you can define a date range and data type, can we not do the same for XML / CSVs?

When using these options, the text files are way too big to be opened to view. What is the best way to pull/filter the data using a date range/data type for XML / CSVs? 

View comment · Edited Sep 28, 2022 · Mukesh Kumar

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Mukesh Kumar commented,

CommentEnd users and organizations

Hi Guys, I have been looking for guides to help me with housekeeping for dead/ inactive users/orgs. 
What is the best way to identify old/inactive users and orgs? When I ran a report recently, it brought me 10s of thousands orgs and Users are 10 times more.

Currently, I do not see a filter that helps either a say inactive user or the last logged-in ticket.  
Last logged-in info is easy to pull but 90% of users don't log in and send an email to us.

Any assistance will be highly appreciated. 
Thanks in advance

View comment · Posted Aug 24, 2022 · Mukesh Kumar

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Mukesh Kumar commented,

CommentTicket customization

Brandon (729) Nikki

Thank you guys, you made my ZD life very easy. :-) 

I followed the steps you have provided, and do see the difference. but the text in the Blue boxes is not visible anywhere. Are they somehow hardcoded?



View comment · Edited Apr 11, 2022 · Mukesh Kumar

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Mukesh Kumar commented,

CommentTicket customization

Hi there,

I am having issues locating the support request form. This is what I see online on our support / KB portal.



But the form that I see in ZD is not as same as above including the field, texts, etc.

All these fields are available when we create a ticket within the ZD using the above form.

I must be looking at the wrong place but I can't find it within Admin Centre. The Admin before me has left the business and I am trying to understand if the online form is limited or can be improved and how? 

I will really appreciate it if someone could assist me here, please? 


Regards
Mukesh


View comment · Posted Apr 07, 2022 · Mukesh Kumar

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Mukesh Kumar commented,

Community comment Q&A - Apps and integrations

Hey Guys, 

Is it possible to pull the JIRA metrics into ZD queries?

Say I need 'JIRA ticket number',  'Date JIRA Created/Linked', 'JIRA Status' etc in my report. 

I appreciate your time and thank you in advance for your advice. 

View comment · Posted Sep 22, 2021 · Mukesh Kumar

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