Dan Amit

This rule doesn't make sense. I found out that some of our meta-data of older tickets is incorrect and it seems like I can't change it. This is a real problem.

Hi there,

I find it really odd that I actually can't split tickets. 

Just as I am able to merge relevant tickets into one ticket, I should be able to split the ticket into few inquiries. On few occasions the user texted \ emailed a solved thread and was therefore attached to a previous ticket. 

I don't see why users should pay extra for such a basic feature. 

Regards,

Dan.