Jason Fouchier
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Last activity
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Activity overview
Latest activity by Jason Fouchier-
Jason Fouchier commented,
Hey @..., Yes, this is only an issue with side conversations. Regular ticket communication works just fine. Thanks, Jason
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Jason Fouchier commented,
Hey Everyone, Has anyone come up with a way to deal with bounce back emails as of yet? This is still something we are struggling with. Thanks, Jason
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Jason Fouchier commented,
Hey All, First off, I wanted to thank all the people who post the questions, answers, tips, and tricks. The information I gathered from the community was like gold and so helpful along the wa...
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Jason Fouchier commented,
@Yamile, that looks good. I used something similar for some of my custom fields as well. My current issue is that "group" and "assignee" are not available on the requests list page. This leads me t...
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Jason Fouchier commented,
Nevermind, the group and assignee are not available datasets on the requests list page. A little more reading and research on my part would have been useful. I do think that it is pretty ridic...
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Jason Fouchier commented,
I have been able to pull my custom fields into the table using this method, the only one I am having issues with is the system field of "group". I either get nothing, or it posts none even if ...
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Jason Fouchier commented,
I see that we can't change the statuses, but is there anyway to remove what we don't want people to see? I have a group of users that need visibility on the open tickets of an organization, but the...
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Jason Fouchier commented,
Awesome, thank you for the fast response Brett. That was what I was looking for, I just wanted to make sure it was going to email the agent and not the end user. Thanks again.
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Jason Fouchier created a post,
Current user trigger question
AnsweredI have a quick question about the "current user" in regards to triggers. If I have a trigger that looks for open tickets containing a certain tag and where the current user is not the requester. If...