Jason Fouchier
-
Total activity27
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions17
Comments
Votes on activity by Jason Fouchier-
Awesome, thank you for the fast response Brett. That was what I was looking for, I just wanted to make sure it was going to email the agent and not the end user. Thanks again.
-
I see that we can't change the statuses, but is there anyway to remove what we don't want people to see? I have a group of users that need visibility on the open tickets of an organization, but the...
-
Nevermind, the group and assignee are not available datasets on the requests list page. A little more reading and research on my part would have been useful. I do think that it is pretty ridic...
-
I have been able to pull my custom fields into the table using this method, the only one I am having issues with is the system field of "group". I either get nothing, or it posts none even if ...
-
Hey All, First off, I wanted to thank all the people who post the questions, answers, tips, and tricks. The information I gathered from the community was like gold and so helpful along the wa...
-
@Yamile, that looks good. I used something similar for some of my custom fields as well. My current issue is that "group" and "assignee" are not available on the requests list page. This leads me t...
-
Hey Everyone, Has anyone come up with a way to deal with bounce back emails as of yet? This is still something we are struggling with. Thanks, Jason
-
Hey @..., Yes, this is only an issue with side conversations. Regular ticket communication works just fine. Thanks, Jason