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Lisa S

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Lisa S

Lisa S commented,

CommentTicket management

Hey Fakhri,

Perhaps you could use a combination of a couple of triggers for this - one to add a tag based on the form used on the ticket (Condition: Form is Account Issue; Action: Add tag account_issue_form), and another to set the form based on that tag (Condition: Tag is account_issue_form; Action: Form is Account Issue). Tickets created as follow-ups from closed tickets carry the existing tags over, so I think this could work.

Good luck :)

Lisa

View comment · Posted Jul 14, 2021 · Lisa S

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Lisa S commented,

Community comment Feedback - Ticketing system (Support)

Hey Catriona and/or Zendesk,

Is there a fix for this? We'd also like our Facebook Messenger messages to appear as read in Messenger if they've been handled in Zen desk.

Thanks,

Lisa

View comment · Posted Jun 28, 2021 · Lisa S

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Lisa S commented,

CommentWeb Widget (Classic) documentation

Hi,

Where's best to check first if tickets are being received without a country (custom field) populated? They're being filtered incorrectly to the UK team (catch all).

Thanks,

Lisa

View comment · Posted Jan 27, 2021 · Lisa S

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Lisa S commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.
Any idea if/when this will be reconsidered?

View comment · Posted Dec 14, 2020 · Lisa S

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Lisa S created a post,

Post Feedback - Ticketing system (Support)

We have multiple teams monitoring this view and the ability to filter on country or language would allow us to more efficiently assess the tickets.

Thanks.

Posted Sep 17, 2020 · Lisa S

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Lisa S commented,

Community comment Feedback - Ticketing system (Support)

Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.

View comment · Posted Mar 01, 2019 · Lisa S

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Lisa S commented,

Community comment Feedback - Chat and Messaging (Chat)

Thanks!

View comment · Posted Dec 31, 2018 · Lisa S

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Lisa S commented,

Community comment Feedback - Chat and Messaging (Chat)

Hey Ramin, 

Thanks a lot for letting me know. Is there a way around this at all?

Thanks again,

Lisa

View comment · Posted Dec 31, 2018 · Lisa S

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Lisa S commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi there,
Is it possible to customise the chat form per chat department?
Thanks,
Lisa

View comment · Posted Dec 20, 2018 · Lisa S

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Lisa S commented,

Community comment Feedback - Ticketing system (Support)

Hey Heather,

Thanks for that.

Could the request for a dedicated . field showing suspension date (as well as suspension actor) remain as considered within this feature scope?

Thanks,
Lisa 

View comment · Posted Jun 20, 2018 · Lisa S

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