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Lisa S
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Lisa S
Lisa S commented,
Hey Fakhri,
Perhaps you could use a combination of a couple of triggers for this - one to add a tag based on the form used on the ticket (Condition: Form is Account Issue; Action: Add tag account_issue_form), and another to set the form based on that tag (Condition: Tag is account_issue_form; Action: Form is Account Issue). Tickets created as follow-ups from closed tickets carry the existing tags over, so I think this could work.
Good luck :)
Lisa
View comment · Posted Jul 14, 2021 · Lisa S
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Lisa S commented,
Hey Catriona and/or Zendesk,
Is there a fix for this? We'd also like our Facebook Messenger messages to appear as read in Messenger if they've been handled in Zen desk.
Thanks,
Lisa
View comment · Posted Jun 28, 2021 · Lisa S
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Lisa S commented,
Hi,
Where's best to check first if tickets are being received without a country (custom field) populated? They're being filtered incorrectly to the UK team (catch all).
Thanks,
Lisa
View comment · Posted Jan 27, 2021 · Lisa S
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Lisa S commented,
+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.
Any idea if/when this will be reconsidered?
View comment · Posted Dec 14, 2020 · Lisa S
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Lisa S created a post,
We have multiple teams monitoring this view and the ability to filter on country or language would allow us to more efficiently assess the tickets.
Thanks.
Posted Sep 17, 2020 · Lisa S
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Lisa S commented,
Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.
View comment · Posted Mar 01, 2019 · Lisa S
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Lisa S commented,
Thanks!
View comment · Posted Dec 31, 2018 · Lisa S
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Lisa S commented,
Hey Ramin,
Thanks a lot for letting me know. Is there a way around this at all?
Thanks again,
Lisa
View comment · Posted Dec 31, 2018 · Lisa S
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Lisa S commented,
Hi there,
Is it possible to customise the chat form per chat department?
Thanks,
Lisa
View comment · Posted Dec 20, 2018 · Lisa S
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Lisa S commented,
Hey Heather,
Thanks for that.
Could the request for a dedicated . field showing suspension date (as well as suspension actor) remain as considered within this feature scope?
Thanks,
Lisa
View comment · Posted Jun 20, 2018 · Lisa S
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