Lisa S
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Votes on activity by Lisa S-
Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.
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+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.Any idea if/when this will be reconsidered?
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Hey Heather, Thanks for that. Could the request for a dedicated . field showing suspension date (as well as suspension actor) remain as considered within this feature scope? Thanks,Lisa
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Hi, Voting up this request and adding: Is it possible to see at least the date of suspension for a known suspended user? However, not from the list, as the list is not searchable, but from within t...
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Hey Catriona and/or Zendesk, Is there a fix for this? We'd also like our Facebook Messenger messages to appear as read in Messenger if they've been handled in Zen desk. Thanks, Lisa
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Hi there,Is it possible to customise the chat form per chat department?Thanks,Lisa
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Hey Ramin, Thanks a lot for letting me know. Is there a way around this at all? Thanks again, Lisa
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Thanks!
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Hey Fakhri, Perhaps you could use a combination of a couple of triggers for this - one to add a tag based on the form used on the ticket (Condition: Form is Account Issue; Action: Add tag account_i...
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Hi, Where's best to check first if tickets are being received without a country (custom field) populated? They're being filtered incorrectly to the UK team (catch all). Thanks, Lisa