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Danila Slezko

Joined Apr 15, 2021

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Last activity Oct 28, 2021

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Latest activity by Danila Slezko

Danila Slezko commented,

Community comment Feedback - Help Center (Guide)

+

View comment · Posted Apr 14, 2021 · Danila Slezko

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Danila Slezko commented,

Community comment Q&A - Help center and community

It's possible to apply individual pictures for each category. Need to set condition with zendesk helpers in the category_page_hbs, and it will work. I am working right now on our theme, so later, I will try to do it for you - in my free time. if you don't want to wait you could try to do it by yourself. 

This article could help: https://support.zendesk.com/hc/en-us/articles/216367358-Help-center-templating-cookbook 

View comment · Posted Mar 18, 2021 · Danila Slezko

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Danila Slezko commented,

Community comment Q&A - Help center and community

@... Ha got it LOL :)

You could fix/set position via padding-left and padding-right. The value should be in px or the %.

        

>{{category.name}}



About images - I got it. Try to share with you the code later. 

View comment · Posted Mar 18, 2021 · Danila Slezko

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Danila Slezko commented,

Community comment Q&A - Help center and community

HI, @... I'm no expert but could help.

You could resolve it in a few ways. The most simple way it's to add a setting for the

tag in the category template. in the example below, I set settings in the category_page.hbs - default template for the category.

Code below: In the Copenhagen theme, it's row 17.

 

{{category.name}}

The result should be like these: 

The title will be in the center with the image for all categories where you will use this template.

If you want that the image will be under category title you could use this code:

        

{{category.name}}



 

If you want to use pictures from the asset: just add a picture and replace in the code src="https://image.freepik.com/free-icon/thick-right-arrow_318-8433.jpg" on src="{{asset value}}"

View comment · Posted Mar 18, 2021 · Danila Slezko

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Danila Slezko commented,

Community comment Feedback - Help Center (Guide)

I have the same issues.

For example quite hard to create tables in a table with text content and images and set all padding and margin.

After publishing, the content could look not the same as I expected, and need to do some strange thing in the article editor to get the necessary result. Knowledge in HTML helps, but it always borrows a lot of time.

The biggest issue for me now it explains to other people how to "simply" create this type of content - step by step.

I totally agree that the article editor should be improved.

View comment · Posted Mar 10, 2021 · Danila Slezko

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Danila Slezko commented,

Community comment Feedback - Help Center (Guide)

totally agree with this post. Article editor need to improve

View comment · Posted Jan 14, 2021 · Danila Slezko

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Danila Slezko created a post,

Post Feedback - Help Center (Guide)

Hi. 

I tried to import articles from google docs to Guide and faced that the text is too small or fond bold in articles after export.

The second issue that In the HTML to many tags with with unnecessary classes. This tag everywhere, and I need to remove it all the time - it's huge and unnecessary work. 

I copy and passed content to google docs from another site (another help center).

So I'm a little confused; in this case: I should edit the content in the google doc, and after migration -  I should edit the article in the Article Editor - clean HTML code, and so on.

In this case, it faster to add content directly to the article editor without google docs and edit content only one time and get HTML code without garbage - create new articles one by one.

I really want to use the Import google docs function.

Maybe be someone have some recommendation - how most effectively create google documents for import to zendesk (font, text size .....and so on) - and get predictable results.

I found only this article https://support.zendesk.com/hc/en-us/articles/360001228548-Importing-Google-Docs-into-your-knowledge-base?page=1#comments - in the comments, I found the same questions from other people but I didn't find a good solution.

Example:

doc:

How it looks in help center after migration:

Part of Html Code:

one more example - with text is too small after migration:

Posted Jan 14, 2021 · Danila Slezko

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Danila Slezko commented,

Community comment Discussion - Tips and best practices from the community

Hi @..., thank you for your help. Yes, I understand it and try to modify the script. I'm not so cool in the JS, so that is why I ask to share a solution about it. In any case, If someone already did it,  please share.

View comment · Posted Oct 08, 2020 · Danila Slezko

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Danila Slezko commented,

Community comment Discussion - Tips and best practices from the community

Hi @.... I'm a little confused. You provided the link "awesome tip" on the current article. I already applied the solution from the current article in my Zendesk theme, and it works great (images below). But my question was about displaying all articles from a section on a category page without clicking on the button "see all articles." The same question was from @Angeli Ho above. 

 

 

View comment · Posted Oct 07, 2020 · Danila Slezko

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Danila Slezko commented,

Community comment Discussion - Tips and best practices from the community

Hi all, someone knows how to show all articles on the category page without clicking on the "See-All-Articles" for this article's solution.

If anyone knows how to do this, please share it. I think it will be very useful for everyone, especially considering that in the Zendesk theme app v.2 {{section_tree_with_articles}} and {{categor_tree_with_articles}} does not work.

View comment · Posted Oct 07, 2020 · Danila Slezko

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