bing wen

@... Is there any update?

Thanks, @...,

I've tested in this demo and I found it's happening in the demo too,

there are two issues:

1. The greeting words not appearing when all visitor info is fulfilled.

2. Message sending is laggy when I send multiple messages at a time.

Please help to find out why... thanks

@...

Sorry, I'm using iOS version, can you give me the iOS sample? By the way I checked the android sample, it works fine.

Hey, I'm integrating Zendesk Chat iOS SDK v2, SDK version v2.10.0, and here's my setting:

    // MARK: Configurations

    var messagingConfiguration: MessagingConfiguration {

        let messagingConfiguration = MessagingConfiguration()

        messagingConfiguration.name = "Chat Bot"

        return messagingConfiguration

    }

    var chatConfiguration: ChatConfiguration {

        let chatConfiguration = ChatConfiguration()

        chatConfiguration.isPreChatFormEnabled = true

        chatConfiguration.chatMenuActions = [.emailTranscript, .endChat]

        chatConfiguration.preChatFormConfiguration = ChatFormConfiguration(name: .required,

                                                                           email: .optional,

                                                                           phoneNumber: .required,

                                                                           department: .required)

        return chatConfiguration

    }

    var chatAPIConfiguration: ChatAPIConfiguration {

        let chatAPIConfiguration = ChatAPIConfiguration()

        chatAPIConfiguration.department = "xxx"

        chatAPIConfiguration.visitorInfo = VisitorInfo(name: name, email: email, phoneNumber: phone)

        return chatAPIConfiguration

    }

When visitorInfo is not fulfilled, the greeting words works fine.

I checked Android version v3.2.0, it works as expected(bot message will appear everytime no matter visitor info is fulfilled or not)

Can someone help to check?