Hey, I'm integrating Zendesk Chat iOS SDK v2, SDK version v2.10.0, and here's my setting:

// MARK: Configurations

var messagingConfiguration: MessagingConfiguration {

let messagingConfiguration = MessagingConfiguration()

messagingConfiguration.name = "Chat Bot"

return messagingConfiguration

}

var chatConfiguration: ChatConfiguration {

let chatConfiguration = ChatConfiguration()

chatConfiguration.isPreChatFormEnabled = true

chatConfiguration.chatMenuActions = [.emailTranscript, .endChat]

chatConfiguration.preChatFormConfiguration = ChatFormConfiguration(name: .required,

   email: .optional,

   phoneNumber: .required,

   department: .required)

return chatConfiguration

}

var chatAPIConfiguration: ChatAPIConfiguration {

let chatAPIConfiguration = ChatAPIConfiguration()

chatAPIConfiguration.department = "xxx"

chatAPIConfiguration.visitorInfo = VisitorInfo(name: name, email: email, phoneNumber: phone)

return chatAPIConfiguration

}

When visitorInfo is not fulfilled, the greeting words works fine.

I checked Android version v3.2.0, it works as expected(bot message will appear everytime no matter visitor info is fulfilled or not)

Can someone help to check?