Rachel

Thank you @... - Can we also get the products ordered back to the initial app page? It's making returns when the customer has multiple orders fairly time consuming.

Hi @... - Is there an ETA on when this will be fixed? The incessant click-thrus is really inefficient and causing workflow jams. Thank you!

Thank you @... for the response!

I do see the additional order data could be helpful, but having the items ordered AND the tracking number easily visible before clicking through to order details would be most important.

If the user has to click through to 'order details' within Zendesk, it's not any fewer clicks that clicking through to view to the order in Shopify.

The new update is terrible - I can't see what the customer ordered right next to the ticket without clicking through. Please change this back ASAP.