PAUL STRAUSS
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Last activity
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Activity overview
Latest activity by PAUL STRAUSS-
PAUL STRAUSS commented,
Update: The webWidget identify approach DOES work after all. The trick is that JavaScript must be executed AFTER the JavaScript src tag that loads the Script library.
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PAUL STRAUSS created a post,
Zendesk Chat Pre-Chat and Offline Forms - Any Way to Pre-Populate?
I'm trying to figure out if there is any way to pre-populate the Name and E-mail address fields on the Pre-Chat and form that appears prior to a chat beginning (using the Web Widget (Classic). We'd...
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PAUL STRAUSS commented,
Can you confirm that messages sent via the Sunshine Conversations API are displayed in the same way as chats and other conversations? How do you tie a Sunshine Conversation to a specific ticket?
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PAUL STRAUSS created a post,
Sunshine Conversations - Tying to a Support Ticket
Our team is working on a custom conversation app for persistent chats with users using Sunshine Conversations. It's unclear from the documentation how a conversation gets tied to a Zendesk Support ...
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PAUL STRAUSS commented,
I'm attempting to create a trigger that will set a custom checkbox field on the requester based on the existence of a ticket tag. However, when I test this with existing tickets, it is not triggeri...
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PAUL STRAUSS commented,
Is there any way to trigger an automation of a group of existing tickets that meet a specific condition but were created at a whole bunch of different dates and times? My use case is that I want to...
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PAUL STRAUSS commented,
Is there any way to create a single multi-brand form where a user can select their Brand from a dropdown, and then it will set the correct brand in the ticket? Or do I have to create triggers to do...
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PAUL STRAUSS commented,
Is there any way - even if it requires custom app development - to automatically set an outbound number based on the selected brand? We have separate outbound numbers for each of our brands, and ag...
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PAUL STRAUSS commented,
Is Zendesk Advanced AI going to be added to the BAA at any point?
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PAUL STRAUSS commented,
I've got the same question as James Cadena Does the Zendesk BAA cover the AI features?