PAUL STRAUSS
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Total activity112
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Last activity
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Activity overview
Latest activity by PAUL STRAUSS-
PAUL STRAUSS commented,
Is there any way to create a single multi-brand form where a user can select their Brand from a dropdown, and then it will set the correct brand in the ticket? Or do I have to create triggers to do...
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PAUL STRAUSS commented,
Is there any way - even if it requires custom app development - to automatically set an outbound number based on the selected brand? We have separate outbound numbers for each of our brands, and ag...
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PAUL STRAUSS commented,
Is Zendesk Advanced AI going to be added to the BAA at any point?
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PAUL STRAUSS commented,
I've got the same question as James Cadena Does the Zendesk BAA cover the AI features?
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PAUL STRAUSS commented,
Is there any way to report on the amount of time that passed between a callback request and when the callback was made? We have a reporting request for this and I'm not sure that data is captured a...
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PAUL STRAUSS commented,
We're about to undertake the migration to Agent Workspace, but the following question came up: Will all of our existing internal notes transfer over automatically into the new conversational format?
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PAUL STRAUSS commented,
Is there any way to use placeholders to include an inbound phone number based on the brand it is associated with? I want to create a trigger that includes different phone numbers to call back depen...
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PAUL STRAUSS commented,
Is there a ticket last updated date that indicates the last time a ticket was updated by the agent? The ticket updated date seems to change when the system automatically moved it from Solved to Clo...
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PAUL STRAUSS commented,
Thanks, Madison Hoffman I was unfamiliar with the Backlog dataset. I'll give that a whirl and see if I can produce the report I need using that.
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PAUL STRAUSS commented,
I've been asked to create a report that says how many tickets were in the open or pending state as of a particular date or series of days. Is this even possible to do?