PAUL STRAUSS
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Total activity97
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Last activity
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Activity overview
Latest activity by PAUL STRAUSS-
PAUL STRAUSS commented,
Is there any metric that can be used to determine the length of a voicemail recording? We have an SLA for our clients about how long after a voicemail is left that we respond, but we don't want to ...
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PAUL STRAUSS commented,
On a related note, we have an SLA for the amount of time that passes between a voicemail being left and the first response from an agent. Can anyone think of a good Explore recipe for this?
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PAUL STRAUSS commented,
There was an earlier question about this, but I don't see an answer. Is there a way to report on the time that passes from when a customer leaves a voicemail until an agent first responds? We need ...
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PAUL STRAUSS commented,
Is this really the case? How do you suggest setting a trigger based on the value in a text field? Or is there a workaround using a different field type?
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PAUL STRAUSS commented,
Can anyone think of a reason that a newly-created Text field would only allow "Present" and "Not Present" as the values for a trigger condition? I need to be able to set the trigger condition based...
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PAUL STRAUSS commented,
Dainne Lucena this is great news. I didn't know this was a feature.
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PAUL STRAUSS commented,
We have a unique scenario we're trying to solve for and can't figure out if there's any way to do this with Zendesk or with a third-party integration. We have certain enterprise clients who may war...
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PAUL STRAUSS commented,
bill cicchetti - it's likely because each of these Zendesk systems are independent applications that are loosely-coupled. For instance, Zendesk Chat used to be an application called Zopim, so it ha...
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PAUL STRAUSS commented,
How will this affect the Zendesk APIs and data structure for Support? We're very interested in this feature and joining early access, but want to make sure it won't break our Data Warehouse integra...
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PAUL STRAUSS commented,
Thanks Amie Brennan ! This looks like it could be just the thing I need. I just need to see I I can use the same approach to copy a ticket custom text value to a user custom field. Gonna give that ...