
Paul Strauss
-
Total activity82
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes4
-
Subscriptions37
Activity overview
Latest activity by Paul Strauss-
Paul Strauss commented,
How will this affect the Zendesk APIs and data structure for Support? We're very interested in this feature and joining early access, but want to make sure it won't break our Data Warehouse integra...
-
Paul Strauss commented,
Thanks Amie Brennan ! This looks like it could be just the thing I need. I just need to see I I can use the same approach to copy a ticket custom text value to a user custom field. Gonna give that ...
-
Paul Strauss created a post,
How to copy values between fields using triggers
I'm currently trying to create a trigger to copy a custom text field on a ticket into a custom user field. When I use the following placeholder as the value to set user field to on the action, it d...
-
Paul Strauss commented,
Can we make user fields required somehow?
-
Paul Strauss created a post,
Make Requester Name a Required Field to Create a Ticket?
Is there any way to make the Requester required before submitting a ticket? I know that when a request comes in via phone we get the phone number, when it comes in via email, we get the email addre...
-
Paul Strauss commented,
I'm trying to create a new sandbox with metadata ONLY and no ticket data, but that option is greyed out. Can you provide any assistance with why I can't do that? We have Zendesk Suite Enterprise Pl...
-
Paul Strauss commented,
Is there any possibility this ability will be coming in the near future? This is costing us time and money each week because we have to manually pull reports for each of our clients because we can'...
-
Paul Strauss commented,
Fritz Tomo the issue with that solution is when the agent first adds a new ticket, it starts out with our main brand, and when they change brands with that drop-down, the list of forms doesn't auto...
-
Paul Strauss commented,
Is there a way to set a default form for specific brands? We want the correct form to automatically be selected when our agents select the brand they are working with. In most scenarios, the brand ...
-
Paul Strauss commented,
Thanks, @... - I tried adding that code to the theme's script.js file as you recommended but the drop-down menu still appears for some reason: