PAUL STRAUSS
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Total activity103
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes4
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Subscriptions45
Activity overview
Latest activity by PAUL STRAUSS-
PAUL STRAUSS commented,
Is there any metric that can be used to determine the length of a voicemail recording? We have an SLA for our clients about how long after a voicemail is left that we respond, but we don't want to ...
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PAUL STRAUSS commented,
On a related note, we have an SLA for the amount of time that passes between a voicemail being left and the first response from an agent. Can anyone think of a good Explore recipe for this?
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PAUL STRAUSS commented,
There was an earlier question about this, but I don't see an answer. Is there a way to report on the time that passes from when a customer leaves a voicemail until an agent first responds? We need ...
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PAUL STRAUSS commented,
Is this really the case? How do you suggest setting a trigger based on the value in a text field? Or is there a workaround using a different field type?
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PAUL STRAUSS commented,
Can anyone think of a reason that a newly-created Text field would only allow "Present" and "Not Present" as the values for a trigger condition? I need to be able to set the trigger condition based...
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PAUL STRAUSS commented,
Gaurav Parbat oh, that's disappointing. We can't use Agent Workspace because it breaks an essential feature for us - group chat between agents. Do you have any idea if that is on the roadmap to rei...
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PAUL STRAUSS commented,
I don't see this option on our account, and would like to enable it. How can we get this activated?
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PAUL STRAUSS commented,
How can we sign up for this EAP, or is it too late to join? We have some specific use cases where custom statuses would be useful for us.
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PAUL STRAUSS commented,
Thanks Thomas Verschoren ! This is very helpful information.
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PAUL STRAUSS commented,
Dainne Lucena this is great news. I didn't know this was a feature.