Paul Strauss
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Total activity68
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Last activity
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Activity overview
Latest activity by Paul Strauss-
Paul Strauss commented,
Fritz T. the issue with that solution is when the agent first adds a new ticket, it starts out with our main brand, and when they change brands with that drop-down, the list of forms doesn't automa...
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Paul Strauss commented,
Is there a way to set a default form for specific brands? We want the correct form to automatically be selected when our agents select the brand they are working with. In most scenarios, the brand ...
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Paul Strauss commented,
Awesome. That worked.
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Paul Strauss commented,
Thanks, @... - I tried adding that code to the theme's script.js file as you recommended but the drop-down menu still appears for some reason:
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Paul Strauss commented,
I'm trying to hide the "please choose your issue" drop-down. I don't want the user to be able to select which form they are using.
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Paul Strauss commented,
Would love to be able to capture any user contact information (i.e. Phone, Name, Address) on a Help Center form and automatically have it store on the User record, rather than having to add these a...
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Paul Strauss commented,
So which of the above examples is the best way to completely remove the form selection drop-down? This is the form I'd like to remove it from: https://growingbolder-mycaredesk.zendesk.com/hc/en-us/...
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Paul Strauss commented,
We need a way to export a Dashboard PDF that includes multiple tabs as well. This is yet another major pain in the ass I've discovered with Zendesk as of late. Nearly every annoying quirk gets comp...
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Paul Strauss commented,
This is a big issue for us too. We really wanted to use the Agent Workspace, but if our agents cant communicate with each other within Zendesk now, it's not worth using.
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Paul Strauss commented,
This is a big issue for us, and causes significant confusion for our agents. What's the latest on getting a fix for this?