Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Total activity347
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Last activity
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Member since
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Following0 users
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Followed by8 users
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Activity overview
Latest activity by Brandon Tidd-
Brandon Tidd commented,
Hey Bonnie Minnamon - Good question. There isn't a way to set the specific supplemental group order, but I'm also seeing the alphabet rule hold true in my development instance, so you might be ont...
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Brandon Tidd commented,
Hey Hannah Lucid - Rule #1 - There are no stupid questions! Automations & Triggers respond to conditions the same way. When evaluating business rules, Zendesk plays by the following rules: Every "...
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Brandon Tidd commented,
Hey Hannah Lucid - To quote Maui from Moana... "I see what's happening here." A ticket can't be in two groups at once, so at least one of those "Any" conditions has to be true. Moving those "Any"...
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Brandon Tidd commented,
Hey Hannah Lucid, Usually when we see something like this, it's often the opposite where you have a rogue condition that IS matching on the ANY and nullifying all of the other conditions. A screen...
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Brandon Tidd commented,
Hey Lynn, You should be able to transfer to a group - even if no one is available for that group. Another option is to take a message and then transfer the ticket at the conclusion of the call. Th...
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Brandon Tidd commented,
Hello! Yes, you can use this for reference: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/
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Brandon Tidd created a post,
Zendesk SMB User Group Presents CXinco de Mayo
I was so excited to host the Zendesk SMB User Group's inaugural meeting, CXinco de Mayo, on May 5, 2023! This virtual event celebrated the latest customer experience trends for small businesses in ...
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Brandon Tidd commented,
Hey Judy Correia - Not directly in the ticket - but you can cc the end user in the side conversation to allow the end-user and the external team to continue the conversation, as long as everyone k...
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Brandon Tidd commented,
Hey Judy Correia - for escalation to a third party that's using Zendesk, you could utilize Ticket Sharing. For external teams that aren't using Zendesk, I would recommend a side conversation via e...
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Brandon Tidd commented,
I am super excited to launch this User Group for a business segment that is near and dear to my heart! Even if you can't make it tomorrow, go ahead and register and we'll get you a copy of the pre...