Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
-
Total activity325
-
Last activity
-
Member since
-
Following0 users
-
Followed by4 users
-
Votes8
-
Subscriptions112
Comments
Recent activity by Brandon Tidd-
Hi @..., We actually use this for accounts where the email address is known, but it would be a nice tie-in for phone call only operations. Brandon
-
Hello everyone still following this thread, I *think* my team has found a viable workaround to the 'blank date' issue that has surfaced here. We started by adding the custom field per the original ...
-
I believe this is the corrected link,
-
One of our support agents came up with a pretty nifty work-around on this: Compose the update as you normally would (colors as you'd like) in MS Word.Take a cropped screenshot of the area of text a...
-
Currently updating 65 numbers Outside Schedule voicemails manually and up-voting this feature request!
-
Wonderful News!
-
Thanks!
-
Thanks @...! I'm thinking of something as simple as "This holiday begins on 12PM on 12/24/19 and ends on 8AM on 12/25/19
-
Hi @Nicole - My team is asking for this functionality as well to draw attention (visually) to key aspects of their response - aka - Please respond Friday by 5PM to reserve your spot. I agree with ...
-
Hi Louise, Thanks for reaching out. While that idea sounds good in theory - most of our end-users are contacting us through office lines, so a text doesn't make sense in this use-case. Maybe so...