Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Total activity276
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Last activity
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Activity overview
Latest activity by Brandon Tidd-
Brandon Tidd commented,
Hey kirbsauce Let me escalate this again - thanks for flagging! Brandon
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Brandon Tidd commented,
Hi Emre, The details for this are listed above under "Applying your schedules to tickets." Hope this helps! Brandon
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Brandon Tidd commented,
Hey Emre, Sorry for the confusion, but the schedule is applied to the ticket object itself, not the group or agent. So, if a new ticket is created and you use a Trigger to set the schedule to TR O...
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Brandon Tidd commented,
Hi Jessica Fleming, Thanks for chatting in. This is exactly the use case for primary and secondary groups! You can have more than one agent in the group, but only one agent 'online' at any given t...
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Brandon Tidd commented,
Hi Emre Aktaş - Thanks for reaching out. In Zendesk, Schedules are tied to tickets / requests opposed to Agents themselves. In our case - we are creating schedules based on when the ticket is rec...
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Brandon Tidd commented,
Sean Johnson Thanks for the clarification. At this time, only authenticated users can add cc's. Enable CCs for end users on Help Center Allows signed-in end users to copy (CC) users in these...
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Brandon Tidd commented,
Hi Sean Johnson, Once you enable CC 's for end users on Help Center, you should be afforded a second box for the CC, as only one user can be the requester. Also you should replace your semi-colon ...
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Brandon Tidd commented,
Hey Azure Sun - The ALL Conditions you'll need here are: Ticket is Updated Current User Is (Agent) Assignee is - Comment is Public Action Assignee is (Current User) *Note: This will prevent an age...
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Brandon Tidd commented,
Hey Mucci Marinucci - You'll want to add a condition to say Current User is not Assignee to account for this. Thanks for flagging! Brandon
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Brandon Tidd commented,
Hi Everyone, Let's do a quick round robin of Community Support! Derek Feswick - First off, love your avatar! And yes, it is possible to associate the line itself with a particular business schedul...