Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Total activity325
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Last activity
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Activity overview
Latest activity by Brandon Tidd-
Brandon Tidd commented,
Hey Christophe De Clercq - Explore data is delayed by an hour. That being said (and I haven't tested this), my gut tells me that recalculation will only occur for tickets that are still open. Onc...
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Brandon Tidd commented,
Hey everyone - I've had some luck with the Sweethawk SLA Timers App. Hope this helps!
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Brandon Tidd commented,
Hey Dorel Home Furnishings - dorelsupport - I believe the following setup will produce the desired result:
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Brandon Tidd commented,
Hi Ben Lebeau - That is correct. When 'in a holiday' the standard 'Outside of Business Hours Voicemail" will play. Unfortunately right now it is a manual lift to modify the greetings, but I'm wo...
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Brandon Tidd commented,
CJ Johnson Understood - but this article is specifically discussing Custom Ticket Statuses, which doesn't have the same restrictions related to chat. I've updated the title of the article accordin...
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Brandon Tidd commented,
CJ Johnson It looks like you might be confusing Unified Agent Status with Custom Ticket Statuses
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Brandon Tidd commented,
Mike Jones - You are correct - that is exactly how that feature worked. Similarly, less than solved is new, open, pending and on-hold. It is worth noting though, that closed tickets cannot be act...
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Brandon Tidd created a post,
Quick Hacks For Customer Help Center Ticket URL
Question: Is there an EASY way, when logged in as an agent and looking at a ticket, to get the external link to that ticket for a customer (ie the help centre link)? ...
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Brandon Tidd commented,
I work with 729solutions.com, a Premier Partner that works on Zendesk implementations. I'm not sure where they are in the overall migration out of EAP to GA, but we noticed the feature rolling int...
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Brandon Tidd commented,
Hey CJ Johnson - It is in the process of rolling out to production, and we've seen it live in several instances that weren't involved with the EAP. You can check to see if it's available in your i...