Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Total activity369
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Last activity
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Member since
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Followed by9 users
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Activity overview
Latest activity by Brandon Tidd-
Brandon Tidd commented,
Hey Imola Szabó - While the system field can't be modified, you should be able to either create a checkbox for "Change Request" that gets logged under task or incident, or remove the system field a...
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Brandon Tidd commented,
Hey Leigh Kelsey - Not sure if it's the same issue or not, but if you're experiencing the issue and your colleague is not, I would suggest a) clearing your cache and b) trying from a different bro...
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Brandon Tidd commented,
Hey Jay McCormack - I hear you on the flashing letters and sirens (and don't get me started on smart device automations triggered by email notifications). One thing to note, the Ticket Title / Sub...
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Brandon Tidd commented,
Hey Dana Barr - Agree with everything above. You might also find the Notification App, built by Zendesk, helpful for rapidly communicating with Agents inside of Zendesk. Brandon
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Brandon Tidd commented,
Hey Heather Rommel - Fancy seeing you here! Unfortunately, I've not found a way to reorder schedules (I think it's tied to the schedule ID). That said, AFAIK schedules are not dependent on one a...
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Brandon Tidd commented,
Hey Johnny, Yep that makes sense - though with Conditional Fields, you don't need to use JS to hide the field at all. First step is to add condition wherein if "A" = 1 then "Request Type" is shown...
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Brandon Tidd commented,
Hey Johnny, You might not have to do this through JavaScript at all, actually.This article on conditional fields might point you in the right direction. Hope this helps! Brandon
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Brandon Tidd commented,
All of these tips are great! We've also seen good things coming from csat.ai as of late. You can also gauge some of this natively in Zendesk Explore by tracking agent-level satisfaction and looki...
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Brandon Tidd commented,
Hey Richard Burns - I've just figured out you are talking about the requests portal - which is not impacted by the conditional fields on the form itself! My apologies for the confusion. This aweso...
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Brandon Tidd commented,
Hi Richard BurnsYour conditioning looks sound, and it appears everything is working correctly for me:I would suggest testing in an incognito window - you may have a caching issue on your hands. Re:...