729 Solutions
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Votes on activity by 729 Solutions-
Hey Kirby Drumm Let me escalate this again - thanks for flagging! Brandon
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Hi Jessica Fleming, Thanks for chatting in. This is exactly the use case for primary and secondary groups! You can have more than one agent in the group, but only one agent 'online' at any given t...
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Hi Kirby Drumm - Nothing further at this time - I've pinged a member of the community team & requested that they create a support ticket that will be associated with your email that you use to log ...
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Hi sarah aasland - The answer enquiry attribute in the Answer Bot data set should give you this information: Hope this helps! Brandon
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Hi Mukesh Kumar Happy to help here, and welcome to the Admin side of Zendesk! Believe it or not, these forms are actually the same. The key here is that information is presented slightly different...
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Ahh - that makes sense! For your Voicemail Trigger - you are using 'Any' conditions, which mean only one of the conditions has to be true. Because your social ticket is created and new, channel i...
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Hey Operator AV-1544 - Thanks for writing in. Triggers do run from top to bottom, with each successful Trigger running 'resetting' and 'rerunning' the entire Trigger set. The image from the artic...
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Hey Adam Ashby-Clarke, This is using the Mutation Observer and, as a general rule, this code should go inside a $(document).ready(function(){ //Code }); function to load with the page (using jquery...
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Hi Chad Susa On Enterprise you can create as many schedules as you need. Note, however, that Zendesk thinks about schedules from the customer's perspective vs. the agent experience. For instance, ...
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Hey Josh - The easiest thing to do would be to create a new group with no agents called "Voicemail" in it and route the calls to that group. Then you could set a Trigger that if Ticket is created ...